Complaints Procedure

CareerSync Ltd — Creating IMPACT, Inspiring Growth.

We take all concerns seriously. If something hasn’t met your expectations, please let us know so we can put it right.

Complaints Contact

Email: info@careersync.org.uk
Phone: 03321 02024

Service Standards

  • Acknowledgement: Within 2 working days
  • Initial Review: Within 5 working days
  • Resolution or Progress Update: Within 10 working days

How We Handle Complaints

  1. Submit your complaint.
  2. We acknowledge receipt.
  3. We review the matter fairly.
  4. We provide a resolution or progress update.
  5. If further investigation is needed, we explain the next steps and expected timescales.